Coaching Basics

Hone your coaching skills with techniques to successfully integrate coaching into your daily practice as a training professional.

10 Steps Series Collection (17 Books)

Bolster your business skills with this 16-book collection of ASTD 10 Steps Series titles. Save more than 15%!

The Learning & Development Book (A Content Express eBook)

Written for the experienced professional who lacks time and is juggling many responsibilities, but who yearns to be more effective with their professional development programs, The L&D Book provides simple ideas and concepts which illustrate best practices for improving learning and development teaching skills.

Organization Development Basics

A primer on the broad field of organization development (OD) and a foundation for understanding of the tools, practices, and core skills of the OD practitioner.

Project Management Training

Sharpen participants project management skills for increased productivity, better organization, and greater job satisfaction.

10 Steps to Successful Customer Service

10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.

Ensuring Learning Transfer (PDF Download)

Learning transfer occurs only when instructional analysis, design, and delivery, follow-through and evaluation all work together to support it. This Infoline will show you how to use a six discipline model to ensure that the training actually teaches the skills  learners need, learners are given opportunities to practice what they’ve learned, managers are engaged, and rewards, consequences, and systems all support new behaviors.

Infoline Digital Series: Facilitation Skills (PDF eBook)

The latest installment of the Infoline digital series, “Facilitation Skills,” has something for every facilitator looking to add new techniques to their training arsenal.  

Creating Training Courses (When You're Not a Trainer)

Design training with this how-to resource for subject matter experts and non-training managers.

Improving On-The-Job Training and Coaching

A must-have for managers and other designated trainers. The author presents a just-in-time approach...