Why Follow Levels When You Can Build Bridges

Measurement and evaluation are at their best when they are applied outside the classroom.

Level 4 Evaluation: Business Results

This issue explains how to measure the business impact of training and...

Level 4 Evaluation: Business Results

This issue explains how to measure the business impact of training and[PDF download]

Infoline Digital Series: Assessing Needs and Evaluating the Design Process

Effective training design requires clear understanding of learning needs and ongoing evaluation of design and program success. This collection of six Infolines will help you analyze learning needs, collect and use accurate data, evaluate the design process, and prove the value of your learning programs.  Collection includes:   --Basics of ISD Revisited --Conducting a Mini Needs Assessment --Performance Gap Analysis --Data Collection for Needs Assessment --Evaluation Data: Planning and Use  --The Four Levels of Evaluation

Improving Customer Service Skills

Every organization has certain stressful jobs that particularly influence the organization's performance. [Download PDF]

The Phone Company (TPC) Case

The Phones Company (TPC) decided to electronically integrate all of its data network services into a single[Download PDF]