Effective Meeting Skills

Do the people in your organization meet to discuss the next meeting? Do meetings seem to chew up hours[Download PDF]

Evaluating the Impact of a Graduate Program in a Federal Agency

The Federal Information Agency (FIA) provides various types of information to other government agencies[Download PDF]

Evaluation of Techniques for an Empowered Workforce

Empowerment is an important issue in most organizations. This program involves the evaluation of an[Download PDF]

Forecasting the ROI of Sales Training

Is your organization looking to improve sales performance? Are you confident your proposed program will[Download PDF]

How a Pilot Study Launched Training ROI Evaluation

The case study presented reviews the initiation of a pilot study to determine how return on investment[Download PDF]

Implementing an Evaluation Strategy

Nortel (Northern Telecom) has long been recognized for leadership in the telecommunications industry. [Download PDF]

Implementing an ROI Measurement Process

This return-on-investment evaluation study determined the business impact of the sales negotiation[Download PDF]

Implementing Value Measurement: Return-on-Investment from Sprint University of Excellence

This case study identifies the methods used by Sprint University of Excellence (UE) to identify, track, and[PDF Download]

Improving Customer Service Skills

Every organization has certain stressful jobs that particularly influence the organization's performance. [Download PDF]

In-Company Management Training Program

Are you looking to conduct an evaluation analysis for a program thats already completed? Check out this[Download PDF]