Critical Transfer Factors for Organizational Change

In the early 1990s, a regional department store faced major crises, including strong competition[Download PDF]

Two Case Studies in a Systematic Approach to Structured On-the-Job Training for Accelerated, Verifiable Results

In a work setting, "Bob showing Judy" how to perform work is the most prevalent form of training. In its[Download PDF]

Building Transfer of Training into the Course Design Process

As is the case with many organizations, the Central Intelligence Agency uses both full-time professional[Download PDF]

Implementing an E-Learning Management System for Call Center Employees

Effectively training call center agents is both a challenge and a necessity. The following case presents one[Download PDF]

Implementing E-Learning Support and Structured Communities of Practice for Effective Product Development

As are other high-technology companies, Nortel Networks is working to optimize product development[Download PDF]

Leveraging Employee Know-How Through Structured OJT

This case shows how a structured on-the-job training (OJT) program was implemented to enhance[Download PDF]

Structured On-the-Job Training of Field Service Engineers

Increased market share, low unemployment, and rapid turnover in the year 2000 required changes in how[Download PDF]

Transitioning from Unstructured to Structured On-the-Job Training

This case study describes how the Kuwait National Petroleum Company (KN-PC), faced with government[Download PDF]

Two Case Studies in Training Employees with Employees

This chapter describes the lessons learned in using structured on-the-job training (OJT) in numerous[Download PDF]