Success Factors in Technology Training

Experienced trainers with Logical operations, a pioneering computer training film, conducted a three-phase research project over several years to identify reasons for significant differences in levels of transfer among their participants. First, they identified eight factors that distinguished participants with high levels of transfer from those with low levels. They then confirmed these findings among colleagues in the computer training community. Finally, they studied a pilot transfer support intervention with a group of trainees and their managers and found dramatic increases in transfer levels over those expected based on earlier research. [Download PDF]