Reinvigorating a Mature Company

Today there is no question that retaining high-quality employees is a requirement for success in any business. For the restaurant industry, the change from viewing employees as low-cost (minimum wage) commodities to high-value revenue producers and profit managers has only become widespread over the last few years. This case study discusses the ways in which a pizza restaurant corporation rediscovered the importance of this basic cultural foundation and became reinvigorated as a result. [Download PDF]