Aligning Human Capital With Business Strategy

This chapter presents cases that illustrate the key roles and accountabilities of the chief knowledge officer (CKO), and it shows them from the perspective of both a practitioner and an academic. The authors' main contention is that a CKO must embrace a generalist's perception of what drives value-based performance gains. A CKO must have an important orientation to human resource management, information technology management, and strategic management. Their main proposition is that CKOs should create and sustain a relevant linkage between what people know, how well they know it, and what value their knowledge creates in supporting business and financial objectives. A CKO must also create strategies for increasing intellectual capital and the organizational capacity to do tasks quicker, cheaper, and better than the competition and in a manner that meets or exceeds customers' changing expectations. [Download PDF]