Call Center Training [Digital Edition]
Well run and effective call centers have a direct impact on any organization that provides a product or service. This issue gives you instructions on how to develop measurement criteria for your call center employees that match your organizations goals and objectives. It discusses how to hire for attitude and train for skill by finding service-minded individuals who are able to learn an organization's products, services and systems.
Author: Nancy M. Giere
Pages: 16 pages
Publisher: ASTD Press