INDUSTRY EXPERTS DISCUSS EDUCATION, PROF
Not long ago, the role of a trainer was all about instructional design, high-quality classroom training, and providing whatever a business asked for and then proving worth through success or failure. But according to four top workplace learning and performance professionals, the evolution has brought value to this profession and changed the way trainers are viewed in the workplace.
Four experts—Darren Bartlett, business banking learning director for Barclays Bank, United Kingdom; Gloria Bentley, director of training and development for Asset Management Advisors; Steve Leech, chief learning officer of HR operations and learning development for Gap; and Donna McNamara, vice president of global education and training for Colgate Palmolive—share their thoughts on education, the profession, and the future.
While all four professionals had slightly different views on the challenges facing the profession, all agreed that this industry has become more strategic, which requires excellent business savvy.
“One of the biggest challenges is being strategic and proactive from both cross-disciplinary and business perspectives,” says McNamara. “Often, people in the field love their core discipline so much that they focus on the technical aspects of their job without sufficiently understanding the broader context.”
The future for workplace learning and performance professionals will flourish if they proactively address the needs of an organization, according to Bartlett.
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