DON'T BE A TRAINING ORDER TAKER
Performance paradoxes are fueled by a lack of partnering between
workplace training and performance professionals and their clients.
Being a reactive order taker leads to a lack of credibility with
line managers. Managers and supervisors often default to training
as the solution to every performance problem. They observe poor
performance and assume that lack of knowledge and skills are the
root causes. In too many cases, trainers willingly accept a clients
request for training without finding the real problem. Managers are
frustrated because training may not deliver the changes they seek
in employee behaviors. When questioned about partnering with
workplace trainers, managers often ask, Why meet with someone who
does not produce business results and who does not know my business
and cant add value? From their perspective, such responses are
quite rational. To deal with these issues, internal practitioners
need to deal with the factors that drive the performance paradox.