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DON'T BE A TRAINING ORDER TAKER

Performance paradoxes are fueled by a lack of partnering between workplace training and performance professionals and their clients. Being a reactive order taker leads to a lack of credibility with line managers. Managers and supervisors often default to training as the solution to every performance problem. They observe poor performance and assume that lack of knowledge and skills are the root causes. In too many cases, trainers willingly accept a clients request for training without finding the real problem. Managers are frustrated because training may not deliver the changes they seek in employee behaviors. When questioned about partnering with workplace trainers, managers often ask, Why meet with someone who does not produce business results and who does not know my business and cant add value? From their perspective, such responses are quite rational. To deal with these issues, internal practitioners need to deal with the factors that drive the performance paradox.

Product Code: 76061257E


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