BEING SMART ONLY TAKES YOU SO FAR
In high-IQ professions and companies, what distinguishes the individuals who rise to the top from those who don’t? Research indicates that IQ and training account for as little as 20 percent of the difference between star performers and ordinary employees. The remaining 80 percent is attributed to emotional intelligence.
And when it comes to success in leadership, emotional intelligence is known as the 90 percent factor. Regardless of training and experience, the most successful leaders are those who master the competencies associated with emotional intelligence.
It is no longer sufficient to train leaders to hold people accountable for what they do. Leaders must also hold employees accountable for how they do their work. Because of the enormous impact emotional intelligence has on career success, leaders must be prepared to provide coaching.
Leaders and employees who lack critical emotional competencies must be given developmental objectives that, if not met, result in serious consequences. Otherwise, the organization’s efforts to make emotional intelligence a priority will result in cynicism and despair.
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