THE HUMAN ELEMENT OF SUCCESSFUL TRAINING

Studies have shown that developing deep, genuine relationships—both internally among co-workers and externally with partners and customers—is one of the most important skills we can have.

However, over the years, the role of HR seems to place a priority on resource management and processes over people in the aggregate. If we understand the primacy of human relationships, then the “people as cattle” philosophy should change. Putting the “human” back into our HR role begins with us.

As vital as relationship building is to a company’s success, it remains the one skill most often overlooked in training curricula. While tomes have been written about how to teach skills to employees of all ranks, there is almost no training or professional development that teaches the important skill of how to build and manage strategic relationships both inside and outside the workplace.

In a corporate setting, the peer-to-peer learning model functions as a skills training ground where individuals practice these behaviors by learning how to communicate openly, trust one another, and challenge each other in a safe, constructive setting. This atmosphere of collective thinking elevates the level of discussion for all tasks, and training professionals can then use the model to deliver any type of instructional content or any learning that requires sustainable behavioral change.