ONRAMP TO SUCCESS ATNETWORK APPLIANCE

As most training and development professionals know, good talent is hard to find.

What can be even more difficult is developing new talent to meet organizational needs and to quickly assimilate them into the corporate culture. For technical and highly specialized organizations that are experiencing explosive growth, the challenge of finding and developing new staff increases exponentially. Faced with this challenge, Network Appliance (NetApp) developed a comprehensive and innovative new hire training curriculum: the Global Services (GS) OnRamp New Hire Training Program.

The onboarding project began with a thorough needs analysis. Gathering its best GS performers into focus groups, NetApp asked them, “What is it that support engineers need to know and do to do their jobs?”

It includes a troubleshooting workshop, which is designed for experiential learning in advanced technical training. Students receive hands-on training that emphasizes active learning.

The new hire program will continue to address the company’s business needs. There is already talk of adding new courses to the program to address gaps resulting from changing business requirements and new products.