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Using 360° Feedback to Predict Performance [Digital Edition]

Where past measurement typically focused on what was accomplished, an increasing number of organizations today incorporate elements of how things are accomplished into their individual and company performance assessments. Feedback tools, such as 360-degree feedback and employee engagement assessments, have gained popularity in evaluating individual behaviors and overall levels of engagementthe soft side of performance that is not typically included in a companys profit and loss statement.

While most organizations use feedback mechanisms, few take the time to connect these measurements to organizational performance. A three-year study of several hundred employees in various industries showed no correlation between 360-degree feedback scores and performance evaluations. Employees scoring high on their performance evaluations were not necessarily those who scored high on their 360-degree feedback.

Understanding levels of employee engagement would help an organization better understand its employee culture, satisfaction, well-being, and effectiveness.

Product Code: 76070948