Ultimate Basic Business Skills: Training an Effective Workforce (A Content Express eBook)

Having this book on your bookshelf is like having an on-call business training department. Ultimate Basic Business Skills provides ready-to-present programs on the most critical front-line business skills every member of your organization needs – basic training that is often ignored in favor of more specialized product or service training. This book offers learning professionals everything needed to quickly deploy a “business boot camp,” including lively, scripted, half-day programs in more than 20 individual topic areas. Subjects include both external and internal customer service, basic business skills, and training to help employees thrive in a professional business environment. All handouts, worksheets, assessments, and PowerPoint presentations are included, and can easily be customized for their intended audience.

Author: Christee Gabour Atwood

Product SKU:  710916        ISBN: 978-1-60728-589-4

Pages:  304                           Publisher: ASTD Press

Pub Date: 2009                    Format: PDF