Providing great customer service has never been more critical for
the success of any business. 10 Steps to Successful Customer
Service is designed as a quick but effective check up to ensure
that front line professionals as well as customer service managers
focus on the key practices that keep and create satisfied
customers. Beginning with a focus on individual motivation for
service, Maxine Kamin covers all the bases critical for success
from trust and relationship building to maintaining a big picture
perspective to avoid burn out on the job.
Author: Maxine Kamin
Product SKU: 111001 ISBN: 978-1-56286-590-0 (print)
Pages: 184 Publisher: ASTD Press
Pub Date: 2010 Format: Paper
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