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Lead with Your Customer: Transform Culture and Brand into World-Class Excellence

Based on years of extensive experience working with Disney and other leading Fortune 500 companies, Jones and Kober present the World Class Excellence Model, a groundbreaking new operational model that enables organizations to achieve sustainable results by creating a culture of excellence for internal customers (employees) while building brand with highly satisfied, loyal external customers.

Authors: Mark David Jones & J. Jeff Kober

Product SKU: 111017 ISBN: 978-1-56286-715-7
Pages: 256 Publisher: ASTD Press
Pub Date: 2010 Form: Hardcover

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Product Code: 111017


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