Lead with Your Customer: Transform Culture and Brand into World-Class Excellence

Based on years of extensive experience working with Disney and other leading Fortune 500 companies, Jones and Kober present the World Class Excellence Model, a groundbreaking new operational model that enables organizations to achieve sustainable results by creating a culture of excellence for internal customers (employees) while building brand with highly satisfied, loyal external customers.

Authors: Mark David Jones & J. Jeff Kober

Product SKU:  111017                                         ISBN: 978-1-56286-715-7

Pages:  256                                                            Publisher: ASTD Press

Pub Date: 2010                                                     Form:  Hardcover