ASTD Learning System Module 3: Improving Human Performance
CPLP exam preparation for the field of human performance improvement (HPI) includes data gathering, analysis, change management, and measurement. The WLP practitioner must be able to articulate internal and external elements that affect systems and contribute to the success of an HPI initiative. Knowledge and identification of the various HPI models are required. Exploring current culture, understanding desired performance and business goals, and maintaining a neutral mindset without preconceived solutions are critical to the success of any HPI initiative. The WLP practitioner needs to demonstrate expertise in collecting data; asking the right questions; determining needs and conducting analyses; dealing with people; and understanding behavioral styles and personalities, organizational cultures, and group facilitation strategies.
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