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Conflict Management: Lessons From the Second Grade

While research indicates that the ability to resolve conflict effectively is a skill that differentiates high-performing executives and top talent from average performers, how conflict is resolved effectively is less clear. Nonetheless, it is a skill, and it can be learned. Just as the second graders had to learn what tools they need to manage conflict, we need and use tools for conflict management every day in the workplace.

Product Code: 76120758


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