Develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence.
Customer Service Training teaches the importance of happy customers and will help you improve the disposition, timeliness, attitudes, and problem solving capabilities of customer facing employees.
Part of the ASTD TRAINERS WORKSHOP series ASTDs done all the work for you with complete, customizable, ready-to-use programs. Titles offer -day, one-day, and two-day workshop formats, as well as all the exercises, handouts, assessments, structured experiences, and presentations needed for effective delivery. PowerPoint slides and electronic copies of all supporting materials are provided online or on a companion CD-ROM.
Author: Maxine Kamin
Product SKU: 110209 ISBN: 978-1-56286-330-2
Pages: 224 pages/Digital Materials Publisher: ASTD Press
Pub Date: 2002 Format: Paperback