Conflict within an organization can quickly destroy the
productivity of both individuals and work teams. This
Infoline will show you how to apply sound principles of
conflict resolution to most situations. The issue details two
schools of thought on conflict managementthe settlement-driven
approach and the relationship focused approachand allows you to
follow a step-by-step approach to implement the best method that
will resolve your workplace disagreements.
rs: Phoebe A. Sheftel and Matthew Bennet
Product SKU: 250104 ISBN: 978-1-56286-270-1
Pages: 16 pages Publisher: ASTD Press
Need permission to re-use material from this publication?