Listening may be one of the most under-rated skills in the world of
business. Most people assume they already know how to listen
because the mechanics seem so simple: One individual speaks, and
another individual hears and responds. But listening is far more
complex than simply hearing. It involves hearing, seeing,
comprehending, and interpreting communication. Effective listening
requires applying good listening skills. To help you achieve
greater productivity, excellence, solid relationships,
collaboration, sharing, and innovation, this Infoline
provides a solid understanding of the basic principles of effective
listening including a four-step listening model, 25 tips to be a
better listener, and an overview of the listening habits of
effective leaders.
Author: Chris Battell
Product SKU: 250605 ISBN: 978-1-56286-429-3
Pages: 16 pages Publisher: ASTD Press
Pub Date: May 2006 Format: Booklet