Effective Listening [Paperback]
Listening may be one of the most under-rated skills in the world of business. Most people assume they already know how to listen because the mechanics seem so simple – one individual speaks, and another individual hears and responds. However, listening is far more complex than simply hearing. It involves hearing, seeing, comprehending, and interpreting communication. This issue will help you achieve greater productivity, excellence, solid relationships, collaboration, sharing, and innovation through effective listening. It provides a solid understanding of the basic principles of effective listening including a four-step listening model, 25 tips to be a better listener, and an overview of the listening habits of effective leaders.
Author: Chris Battell
Pages: 16 pages
Publisher: ASTD Press
Pub Date: May 2006
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