Customer Service Training (A Content Express eBook)

Develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence.

Tools for Effective Mentoring Programs (PDF Download)

Mentoring programs provide employees the opportunity to learn from experts to develop and grow. This Infoline will explain how to create a formal mentoring program in your organization.

Ultimate Performance Management (A Content Express eBook)

If you need a comprehensive, practical roadmap to improved performance management, youve found it! With all the downloadable, value-added materials this book includes, your training dollars will be smartly invested.

Virtual Training Basics (A Content Express eBook)

From learning about technology and software options, to getting set up and perfecting your delivery, this basic how-to book walks you through the process of delivering synchronous online training.

90 Days 90 Ways: Onboard Young Professionals to Peak Performance (PDF eBook)

Are you responsible for bringing recently-hired employees on board and up to speed within your organization? If you are a manager, trainer, corporate coach, or human resources executive in charge of developing the new hires in your company, 90 Days 90 Ways: Onboard Young Professionals to Peak Performance provides you with the knowledge and tools required to grow these recruits into engaged, confident team members during the course of the standard three-month probationary period. With a strong focus on working with younger professionals, 90 Days 90 Ways offers specific, actionable strategies and corresponding techniques for ensuring that the new hires under your guidance are integrated quickly, completely, and successfully into your business.

Better, Smarter, Faster: How Web 3.0 Will Transform Learning In High-Performance Organizations (PDF)

Better, Smarter, Faster: How Web 3.0 Will Transform Learning In High-Performance Organizations provides executives with important insights into how emerging technologies and the evolving World Wide Web have tremendous potential for advancing organizational learning and success.

Informal Learning: The Social Evolution (PDF)

The purpose of Informal Learning: The Social Evolution, conducted by ASTD and the Institute for Corporate Productivity (i4cp), is to examine the ways in which informal learning is evolving and how organizations are leveraging it to improve performance.

Mobile Learning: Delivering Learning in a Connected World (PDF Download)

Mobile Learning: Delivering Content in a Connected World looks at the current landscape of mobile learning in a world in which the ubiquity of mobile devices seems to have created a perfect environment for delivering learning solutions to our workforce, where or when they need it.

Mobile Learning: Learning in the Palm of Your Hand (PDF)

Mobile Learning: Learning in the Palm of Your Hand is a research report based on interviews with thought leaders in the field of mobile learning, and practitioners from organizations adopting mobile learning applications.

Salary & Compensation: ASTD's Learning and Development Industry Report 2011 (PDF)

ASTDs Learning and Development Industry Salary and Compensation Report, 2011 contains the findings of the 2011 learning and development salary and compensation survey.