Customer Service Training (A Content Express eBook)

Develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence.

Virtual Training Basics (A Content Express eBook)

From learning about technology and software options, to getting set up and perfecting your delivery, this basic how-to book walks you through the process of delivering synchronous online training.

Ultimate Performance Management (A Content Express eBook)

If you need a comprehensive, practical roadmap to improved performance management, youve found it! With all the downloadable, value-added materials this book includes, your training dollars will be smartly invested.

Presentation Skills Training (A Content Express eBook)

Give the gift of flawless presentation with presentation skills training designed for all.

Defining and Leveraging Your Professional Value (PDF Download)

Learn how to effectively communicate your professional value and negotiate for the salary you deserve.      

Innovation Training

Use training to help your organization collaborate more effectively, think proactively, and implement new ideas more rigorously.

Making the Financial Case for Performance Improvement (PDF Download)

To get stakeholder buy-in for our performance improvement initiatives, we need to know enough about finance to speak knowledgeably about our function’s impact on the numbers. This Infoline will help you understand the four major areas of finance (revenue, assets, expenses, and liabilities); financial reporting; how to measure profitability; and how to apply financial measures to training and performance improvement programs. 

Employee Development on a Shoestring (PDF e-book)

Developing motivated, competent employees is critical to the success of every organization. Employee Development on a Shoestring provides time-bound and budget-strapped managers with the implementation tools and techniques to develop their team members cost-effectively using organic opportunities found all around their workplace. With real-life examples, case studies, and hands-on worksheets and exercises, Employee Development on a Shoestring is a tremendous asset for everyone interested in developing highly competent, engaged, and skilled workers in a variety of creative and immediately available ways outside the training classroom and ‘outside the box’.

Test Development: Fundamentals for Certification and Evaluation (PDF Download)

Learn how to develop tests that accurately measure participants’ skills in the context of credentialing and program evaluation.

The ASTD Management Development Handbook (PDF e-book)

The ASTD Management Development Handbook is a powerful and useful collection of writing covering many aspects of management in today’s business climate.