10 Great Games and How to Use Them

Discover the learning value of games, exercises, and puzzles. [PDF download]

Decision-Making Training (A Content Express eBook)

This class in a box workbook and its associated website provide all the ready-to-use tools you need to develop a high-impact, professional workshop in the art and science of decision making.

12 Habits of Successful Trainers

The 12 habits of successful trainers described in this issue presents the important theories, models, and processes of designing learning [PDF download]

10 Steps to Successful Customer Service (A Content Express eBook)

10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.

Supervisory Training

This Infoline offers a five-step method for developing a supervisory training program. It defines [PDF download]

Training and Learning Styles

Some learners get it while others do nota fact of life for the professional trainer. This Infoline offers[PDF download]

Basics of Stand-Up Training

Do you need to quickly train someone in basic presentation skills or brush up on your own skills and do it quick? [PDF download]

Energize Your Training (A Content Express eBook)

This book provides hundreds of quick ideas that will get participants engaged and primed for learning from uncovering learner needs to creating stimulating environments to managing time and groups to using powerful learning aids and more.

Informal Learning

Informal learning can pack quite a punch in terms of boosting workplace performance and efficiency. But[PDF download]

One-Person Training Departments

This issue discusses how to run a one-person training department. It offers tips on managing project[PDF download]