10 Steps to Successful Customer Service

10 Steps to Successful Customer Service is an essential key practice check up designed to help both front line customer service professionals and their managers maintain focus on creating satisfied, loyal customers.

Manager's Toolkit

Good leadership starts with good management, and great managers become great leaders. A companion set to ASTDs bestselling Leadership Development Package, the Manager Toolkit will strengthen the foundation of your organizations leadership development.

Training Triage

Offers emergency remedies for real-life training challenges that are faced in the field, daily.

Performance Intervention Maps (2nd Edition)

A holistic systems approach to implementing human performance improvement solutions.

ASTD Models for Human Performance Improvement: Roles, Competencies, and Outputs

Renowned authorities on the subject of human performance improvement gives you...

Technology for Trainers

Navigate the technology minefield and use it to stay on the forefront of your profession.

Corporate Learning Strategies

Use the return-on-learning-investment (ROLI ) model to develop fully engaged employees that link their learning to organizational success.

Rapid Needs Analysis

Avoid a time-consuming needs analysis process and learn how to...

Return on Investment (ROI) Basics

ROI decoded for trainers by the leading ROI experts in the field.

Beyond Training Ain't Performance Fieldbook

An implementation roadmap for incorporating human performance principles into your training and development programs.